Curriculumestimated time

Functional

• CRM Introduction

  • Introduction to CRM

  • Why CRM

• Introduction to cloud computing and salesforce

  • Cloud computing – overview

  • What is Software-as-a-service (SAAS)

  • What is Platform-as-a-service (PAAS)

  • What is Infrastructure-as-a-service(IAAS)

  • What is Salesforce.com

  • Salesforce CRM editions

  • Salesforce.com Navigation and Architecture overview

• Salesforce product

CRM Functionality in Salesforce

• Marketing

  • Lead Process

  • Lead Conversion

  • Lead Management

  • Web to lead

• Sales

  • Opportunity management

  • Sales Process

• Service

  • Support Process

  • Way to care

  • Email to care

Administration-Configuration

• Custom App Development

  • Custom Objects

  • Custom Fields

  • Custom Tabs

  • Define depend Picklists

  • Customize Page Layouts

• Relationships

  • Master detail Relationship

  • Lookup Relation

  • Many to Many Relationship

  • hierarchal Relationship

• Customized fields

  • Rollup Summary

  • Formula Fields

• Validation Rules

  • Creating validation Rules

  • Using cross object Formulae

  • Working with custom field unique and duplicate properties

• Workflow Rules

  • Creating workflow rules

  • Types of actions

  • Immediate workflow actions

  • Time based workflow actions

  • Using cross object formulae

  • Limitations in workflow rules

• Email Templates

  • Creating email templates

  • Types of email templates

  • Working with merge fields

• Approval Process

  • Creating approval process

  • Use approval wizard (Standard vs Jump wizard)

  • Unanimous , approvals

• Record types

• Security part

  • Role hierarchy

  • OWD

  • Sharing settings

  • Creating users

  • Profiles

  • Permission sets

• Analytics

  • Custom reports

  • Use Advanced filters

  • Types of reports

  • Conditional highlighting

  • Bucketing fields

  • Dashboards

Salesforce Development

• Apex

  • Basic apex programming

  • Variables

  • Loops

  • Static variables

  • Introduction to developer console

  • Collections

  • Executing Apex programs using developer console

  • Custom settings

  • SOQL Queries

  • SOSL Queries

  • Introduction to oops

  • Apex classes

  • Apex triggers

  • Apex methods

  • Constructors

  • Test classes for Apex classes

  • Test classes for Triggers

  • Trigger best practices

  • Test classes best practices

  • Schedule Apex

  • Batch Apex

  • Custom labels

• Visual Force

  • Introduction to visual force

  • Working with components

  • Controllers and types of controllers

  • Working with below components

  • Implementing Pagination

  • Custom buttons, List buttons, Command link, Detail buttons

  • Visualforce tabs

  • Ajax

  • Working with input and output components

  • Java script

  • CSS

• Integration (Advance course)

  • Introduction to Integration

  • Soap API, Rest API

  • XML, JSON

  • Remote site settings

  • Integration two different Salesforce orgs

  • WSDL