Start Date | Batch Name | Timings | Days | Duration | Mode | Amount | Slots Available | Cart |
---|---|---|---|---|---|---|---|---|
Nov 26,2018 | Nov 2018 | 07:00 PM - 08:00 PM (PST) | Monday - Friday | 6 Weeks | Online (Instructor Led) | 25 |
Introduction to CRM
Why CRM
Cloud computing – overview
What is Software-as-a-service (SAAS)
What is Platform-as-a-service (PAAS)
What is Infrastructure-as-a-service(IAAS)
What is Salesforce.com
Salesforce CRM editions
Salesforce.com Navigation and Architecture overview
Lead Process
Lead Conversion
Lead Management
Web to lead
Opportunity management
Sales Process
Support Process
Way to care
Email to care
Custom Objects
Custom Fields
Custom Tabs
Define depend Picklists
Customize Page Layouts
Master detail Relationship
Lookup Relation
Many to Many Relationship
hierarchal Relationship
Rollup Summary
Formula Fields
Creating validation Rules
Using cross object Formulae
Working with custom field unique and duplicate properties
Creating workflow rules
Types of actions
Immediate workflow actions
Time based workflow actions
Using cross object formulae
Limitations in workflow rules
Creating email templates
Types of email templates
Working with merge fields
Creating approval process
Use approval wizard (Standard vs Jump wizard)
Unanimous , approvals
Role hierarchy
OWD
Sharing settings
Creating users
Profiles
Permission sets
Custom reports
Use Advanced filters
Types of reports
Conditional highlighting
Bucketing fields
Dashboards
Basic apex programming
Variables
Loops
Static variables
Introduction to developer console
Collections
Executing Apex programs using developer console
Custom settings
SOQL Queries
SOSL Queries
Introduction to oops
Apex classes
Apex triggers
Apex methods
Constructors
Test classes for Apex classes
Test classes for Triggers
Trigger best practices
Test classes best practices
Schedule Apex
Batch Apex
Custom labels
Introduction to visual force
Working with components
Controllers and types of controllers
Working with below components
Implementing Pagination
Custom buttons, List buttons, Command link, Detail buttons
Visualforce tabs
Ajax
Working with input and output components
Java script
CSS
Introduction to Integration
Soap API, Rest API
XML, JSON
Remote site settings
Integration two different Salesforce orgs
WSDL